Lovely flora world reviews
Hundreds disappointed by Mother's Day bouquets
Rebecca WearnBusiness reporter, BBC News
Getty Images
Hundreds of Mother's Day bouquets ordered online have either failed to turn up or been of very poor quality, the BBC has been told.
Angry customers have taken to social media and review websites to complain.
One of those is Nikki Warburton, from Newport in Shropshire, who ordered her mum a £23 bouquet from the site Lovely Flora World on 11 March.
"I'd left it a bit late, and lots of other sites were not offering delivery, but this site was," she said.
"But when I called my mum on Sunday evening, she said nothing had come."
Nikki had signed up using her email and paid extra to track her order. She received an order confirmation and the money left her account but no tracking or shipment emails arrived. Now the company website says it does not recognise her email or order number.
After failing to speak directly to the business, Nikki went to its Facebook page and found dozens of customers in the same situation. The page has now been taken down.
Lovely Flora World
Analysis:
Consumer affairs correspo
Lovelyfloraworld
Reviews 63
Although I gave a bad review on…
Although I gave a bad review on Monday... I emailed the company and they kindly sent out a new bunch of flowers. Which arrived to my sister today and she's absolutely delighted.. cheered her up no end . They look absolutely beautiful thank you to everyone who made my sisters day
September 1, 2025
Unprompted review
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Did order flover from this company,I…
Did order flover from this company,I want to deliver ASAP picked next day delivery sunday.flover didn't deliver date I picked emailed the customer service not responded try contact number bcs sunday not respond.monday rang them and telling them im not happy with service and shes keep saying you can cancel have refund rather than apologise and sorted keep saying you need to read conditions. They not helpful and took £5.99 delivery fee.false info and not helpful..
August 26, 2025
Unprompted review
Birthday flowers
Received as birthday flowers from my friend. Flowers were old and brown already. For any flower delivery service, freshness and careful handling should be non-negotiable. It should be core of their pr
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Lovelyfloraworld
Reviews 42,958
Disgusting
Flowers arrived LATE. - broken dead and dirty. Wrapped in rubbish paper no water supplied with them to keep them fresh and packaging was rotten.
Loads of broken leafs and so embarrassing.
DO NOT TRUST THIS BRAND.
September 3, 2025
Unprompted review
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Check with the recipient that they got what you paid for
A dear friend of mine paid for a multicolour bouquet of flowers, a personalised card and chicks as a gift for my recent house move. I was delivered totally the wrong (white) bouquet with a heart balloon which said “I love you “ and a tiny gift card with a ‘pigeon English’ message saying ‘I love you”.
It was only yesterday that she discovered that this had happened and she is most perturbed about it!!!
September 1, 2025
Unprompted review
Poor customer service
My friend's father passed away. I couldn’t make it to the funeral but I ordered some flowers from this company for her to enjoy at home a few days after the funeral. To date 2nd September 2025 having contacted the company three times, I received a reply saying the flowers were delivered. This is not the case. My friend&